We're Here for You
Whether you need help with the app, your account, or just want to share feedback, we're listening.
Email Us
Reach our team at support@mysakhi.life. We respond within 48 hours, usually much sooner.
Ask Sakhi
Sakhi can help with content recommendations, mood support, and navigating the app. She's available 24/7.
Response Time
We aim to respond to all support requests within 48 hours. Urgent matters (account security, billing) are prioritised.
Safety First
If you or someone you know is in crisis, please contact a local helpline. MySakhi is a wellness companion, not a crisis service.
Frequently Asked Questions
How do I cancel my subscription?
You can cancel anytime through your device's subscription settings (App Store or Google Play). Your premium access continues until the end of your billing period.
Is Sakhi really free?
Yes, completely. Sakhi and 50 curated content pieces are free forever. No hidden charges, no trial periods. Premium is optional for those who want the full library and community features.
Can I delete my data?
Absolutely. Email privacy@mysakhi.life and we will delete all your data within 48 hours. You can also delete your account directly from the app under Profile > Settings.
What languages does MySakhi support?
MySakhi is fully available in English and Hindi. Content is available in both languages. Sakhi adapts to whichever language you prefer.
Can I use MySakhi offline?
Premium members can download content for offline listening. Sakhi conversations require an internet connection.